KAGOZ PRIVACY POLICY

Introduction

Kagoz ("we," "us," or "our") operates kagoz.com, a free business directory service for Bangladesh. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services.

We are committed to protecting your privacy and handling your data transparently. This policy applies to all users of Kagoz, including people searching for businesses and business owners who list their companies on our platform.

By using Kagoz, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with our practices, please do not use our website.

Information We Collect

Information You Provide Directly

When you use Kagoz, you may provide us with information directly, including:

• Account Information: If you create an account, we collect your name, email address, phone number, and password. Business owners also provide business name, address, category, and business contact details.
• Reviews and Ratings: When you write a review, we collect the review text, rating, and any photos you upload. We also verify your phone number to confirm you are a real customer.
• Contact Forms: When you contact us through our website, we collect your name, email address, phone number, and message content.
• Business Listings: Business owners who list their companies provide business name, address, phone number, email, business hours, photos, services offered, and other business information.

Information We Collect Automatically

When you visit Kagoz, we automatically collect certain information about your device and how you use our website:

• Device Information: We collect information about your device including IP address, browser type, operating system, device type (mobile or desktop), and screen resolution.
• Usage Information: We collect information about how you use Kagoz, including pages viewed, search queries, links clicked, time spent on pages, and referring website.
• Location Information: We may collect your approximate location based on your IP address to show you businesses near you. We do not collect precise GPS location unless you give permission.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information and improve your experience. See our Cookie Policy at kagoz.com/cookie-policy for details.

Information From Other Sources

We may receive information about businesses from public sources, business owners, and third party data providers to verify and update business listings. We do not purchase personal information about individual users from third parties.

How We Use Your Information

We use the information we collect for the following purposes:

• Provide Our Services: We use your information to operate Kagoz, display business listings, show search results, enable reviews, and provide customer support.
• Verify Information: We use phone numbers and email addresses to verify that users and businesses are real. This helps prevent fake reviews and fraudulent listings.
• Improve Our Services: We analyze usage data to understand how people use Kagoz, improve search results, fix bugs, and develop new features.
• Communicate With You: We use your email and phone number to send important updates about your account, respond to your questions, and notify you about changes to our services. We do not send marketing emails unless you opt in.
• Prevent Fraud: We use information to detect and prevent fake reviews, spam, abuse, security incidents, and other harmful activity on our platform.
• Legal Compliance: We use and disclose information when required by law, such as responding to legal requests from authorities or enforcing our Terms of Service at kagoz.com/terms-of-service.

How We Share Your Information

We do not sell your personal information to anyone. We share your information only in these limited circumstances:

• Public Information: Information you choose to make public, such as your reviews, ratings, and business listings, is visible to anyone who visits Kagoz.
• Business Owners: When you contact a business through Kagoz by clicking call or WhatsApp, the business receives your phone number. When you write a review, the business sees your name and review content.
• Service Providers: We share information with service providers who help us operate Kagoz, such as web hosting providers, email service providers, and analytics tools. These providers are required to protect your information and use it only for the services they provide to us.
• Legal Requirements: We disclose information when required by law, such as in response to court orders, legal processes, or government requests. We also disclose information to protect our rights, safety, or property, or that of our users.
• Business Transfers: If Kagoz is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We share information for other purposes when you give us permission.

Data Security

We take security seriously and use reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

We use secure HTTPS encryption for all data transmitted between your browser and our servers. We store passwords using industry standard encryption. We restrict access to personal information to employees who need it to perform their jobs.

However, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for keeping your password confidential and logging out of your account after use.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access your account information anytime by logging into your account. You can request a copy of your personal information by emailing support@kagoz.com.
• Correction: You can update your account information and business listings through your dashboard. If you cannot update something yourself, contact us at support@kagoz.com.
• Deletion: You can delete your account by emailing support@kagoz.com. We will delete your account and personal information within 30 days. Please note that some information may remain in backups for a limited time and some information like published reviews may remain visible without your name.
• Marketing Opt Out: You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by emailing support@kagoz.com. You cannot opt out of service related emails such as account verification or important updates.
• Cookie Choices: You can control cookies through your browser settings. See our Cookie Policy at kagoz.com/cookie-policy for details.
• Do Not Track: Some browsers have a Do Not Track feature. Kagoz does not currently respond to Do Not Track signals.

Children's Privacy

Kagoz is not intended for children under 18 years old. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@kagoz.com and we will delete the information.

International Users

Kagoz is based in Bangladesh and primarily serves users in Bangladesh. If you access Kagoz from outside Bangladesh, please be aware that your information may be transferred to, stored, and processed in Bangladesh.

Bangladesh data protection laws may be different from the laws in your country. By using Kagoz, you consent to the transfer of your information to Bangladesh and the use of your information as described in this Privacy Policy.

Data Retention

We keep your information for as long as your account is active or as needed to provide you services. We also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

• Account Information: We keep your account information until you delete your account. After deletion, we remove your information within 30 days except for information we must keep for legal reasons.
• Business Listings: We keep business listings as long as the business wants to be listed or until we verify the business has closed.
• Reviews: We keep reviews indefinitely as they provide valuable information to users. If you delete your account, we remove your name from your reviews but keep the review content.
• Usage Data: We keep usage data such as page views and search queries for up to 2 years for analytics purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the "Last Updated" date at the top.

If we make significant changes, we will notify you by email or by posting a notice on our website before the changes take effect. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: support@kagoz.com
• Phone: +880 1913 729 867
• Address: Kagoz Ltd., 123, Road 7, Mohammadia Housing Ltd, Mohammadpur, Dhaka 1207, Bangladesh
• Business Hours: Saturday to Thursday, 10:00 AM to 7:00 PM (Friday Closed)

We will respond to your inquiry within 48 hours.

Bangladesh Legal Compliance

This Privacy Policy complies with the Digital Security Act 2018 of Bangladesh and other applicable Bangladesh privacy and data protection laws. We are committed to protecting your privacy rights under Bangladesh law.