General Questions About Kagoz
Q: What is Kagoz?
Kagoz is a free business directory in Bangladesh that helps people find verified local businesses with accurate contact details, real customer reviews, and up-to-date information. We cover all 64 districts across Bangladesh with detailed listings in 24 business categories including restaurants, diagnostic centers, coaching centers, home services, and professional services.
Q: Who owns Kagoz?
Kagoz is owned and operated by Md Faruk Khan, an AI-driven SEO strategist with over 10 years of experience in digital marketing. Faruk is the founder and CEO of Khan IT, a BASIS-registered digital marketing agency serving major Bangladesh brands. Kagoz operates as a sole proprietorship business registered in Bangladesh.
Q: When was Kagoz founded?
Kagoz was founded in 2022 to solve the problem of inaccurate and outdated business information in Bangladesh. We launched publicly to help people find verified local businesses they can trust.
Q: Is Kagoz free to use?
Yes, Kagoz is completely free for users to search and find businesses. You do not need to create an account, register, or pay any fees to access business listings, contact information, reviews, directions, or any other features. Searching for businesses on Kagoz will always remain free.
Q: Is it free to list my business on Kagoz?
Yes, listing your business on Kagoz is currently 100% free. All features including business listing, verification, photos, customer reviews, and visibility in search results are provided at no cost. We do not currently offer paid or premium listing packages. In the future, we may introduce premium features for businesses that want additional visibility, but basic listings will always remain free.
Q: Why is Kagoz free?
We built Kagoz to help people in Bangladesh find reliable business information and to help local businesses get discovered by customers. Our mission is to make accurate business information accessible to everyone. We currently operate as a free service to build the most comprehensive and trusted business directory in Bangladesh.
Q: How does Kagoz make money if it is free?
Kagoz currently operates as a free platform focused on building comprehensive business coverage across Bangladesh. We do not currently monetize through advertising or premium listings. In the future, we may introduce optional premium features for businesses that want enhanced visibility, but our core directory service will remain free for both users and business owners.
Q: Will Kagoz always be free?
Searching for businesses on Kagoz will always remain free for users. Listing your business will also always have a free option. In the future, when we have sufficient business coverage, we may introduce optional premium packages that offer additional features like featured placement, enhanced analytics, or priority support. However, basic business listings with all essential features will always remain free.
Q: How is Kagoz different from other business directories in Bangladesh?
Kagoz is different in several important ways. First, we verify every business listing using both AI technology and human verification before publishing. Second, we update business information daily, not quarterly or yearly like traditional directories. Third, we maintain 99.2% phone number accuracy through continuous verification. Fourth, we have zero tolerance for fake reviews and use phone verification plus AI fraud detection. Fifth, we are built specifically for Bangladesh with Bengali language support, mobile-first design, and local features like Ramadan hours tracking.
Q: How many businesses are listed on Kagoz?
Kagoz currently has over 10,000 verified businesses across Bangladesh. We add approximately 50 to 100 new verified businesses every week. Our directory covers all major cities and 64 districts with detailed coverage in Dhaka including all 50 thana areas.
Q: Which areas does Kagoz cover?
Kagoz covers all 64 districts in Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barishal, Rangpur, and Mymensingh divisions. In Dhaka, we provide detailed coverage of all 50 thanas including Gulshan, Dhanmondi, Uttara, Mirpur, Banani, Mohammadpur, Badda, Motijheel, and more. We are continuously expanding coverage to serve all areas of Bangladesh.
Using Kagoz to Find Businesses
Q: How do I search for a business on Kagoz?
To search for a business, visit kagoz.com and type what you are looking for in the search bar on the homepage. You can search by service type, business name, or location. For example, search for "restaurant in Gulshan" or "AC repair Dhanmondi" or "diagnostic center near me". You can also browse by selecting a category or location without searching.
Q: Can I search in Bengali language?
Yes, Kagoz fully supports Bengali language search. You can type your search query in Bengali script and find relevant businesses. Our interface is available in both Bengali and English to serve all Bangladesh users comfortably.
Q: Do I need to create an account to search for businesses?
No, you do not need to create an account to search for businesses, view listings, read reviews, see contact information, or access any business details on Kagoz. Creating an account is optional and only needed if you want to write reviews, save favorite businesses, or list your own business.
Q: How do I know if a business listing is verified?
Verified businesses on Kagoz display a green verified badge on their listing page. This badge means we have personally contacted the business, confirmed their phone number works, verified their physical address through Google Maps and other sources, and checked their operating hours. Only businesses that pass our complete verification process receive the verified badge.
Q: Are the phone numbers on Kagoz accurate?
Yes, Kagoz maintains 99.2% phone number accuracy, which is the highest accuracy rate among business directories in Bangladesh. We verify every phone number before publishing by calling the business directly. We also check phone numbers daily using our AI monitoring system. If a number is disconnected, changed, or wrong, we update it within 24 hours after detection or user report.
Q: How do I contact a business I found on Kagoz?
You can contact businesses in several ways. Click the call button to dial their verified phone number directly from your mobile phone with one tap. Click the WhatsApp button if the business has provided a WhatsApp number for instant messaging. Use the directions button to get Google Maps navigation to their physical location. All contact methods are clearly displayed on each business listing page.
Q: Can I see which businesses are currently open?
Yes, Kagoz shows real-time open and closed status for all businesses based on their listed business hours. Listings display "Open Now" in green text if the business is currently operating, or "Closed" in red text if they are not open at the moment. You can also filter search results to show only businesses that are open right now.
Q: How do I read reviews for a business?
Click on any business listing to open the full business page. Scroll down to the reviews section to see all customer reviews. Each review shows the star rating, reviewer name and initial, date posted, written comments, and optional photos. Reviews are sorted with the most recent reviews first. You can see the overall average rating and total number of reviews at the top of the business page.
Q: Are the reviews on Kagoz real or fake?
All reviews on Kagoz are from real verified customers. We use phone verification to confirm reviewer identity and AI fraud detection to identify and remove fake review patterns. Business owners cannot pay to hide negative reviews, boost their ratings, or manipulate the review system in any way. We maintain a strict zero tolerance policy for fake reviews. Any account caught posting fake reviews is permanently banned.
Q: Can I trust the business information on Kagoz?
While we verify all business information before publishing and update listings daily, we recommend verifying critical details directly with the business before making important decisions. Call the business to confirm they offer the specific service you need, check current prices, and verify availability. Business information can change between our verification cycles, so direct confirmation is always the safest approach for important transactions.
Safety and Transactions
Q: What should I do before paying a business I found on Kagoz?
Before making any payment or financial commitment to a business found on Kagoz, we strongly recommend taking these precautions. First, verify the business exists at the listed address by visiting in person or checking online. Second, call the verified phone number to confirm they offer the service you need. Third, ask for official documentation, receipts, or written agreements. Fourth, check reviews from other customers on Kagoz and other platforms. Fifth, verify professional licenses or certifications for regulated services like healthcare or legal services. Sixth, start with small transactions before making large commitments. Seventh, use secure payment methods and keep records of all transactions.
Q: What if I have a dispute with a business I found on Kagoz?
Disputes with businesses must be resolved directly between you and the business. Kagoz is not a party to your transaction and cannot mediate, arbitrate, or resolve disputes. Contact the business directly to resolve issues with products, services, billing, or other concerns. If you cannot resolve the dispute, you may need to seek legal advice or contact relevant consumer protection authorities in Bangladesh. You can write a review on Kagoz describing your experience to inform other potential customers.
Q: Can I make payments to businesses through Kagoz?
No, Kagoz does not process payments or facilitate financial transactions between customers and businesses. We are a directory platform that connects you with businesses by providing contact information, but we are not involved in any sales, services, or financial transactions.
Q: Is Kagoz responsible for transactions with listed businesses?
No, Kagoz is not liable for any payment transactions, services, products, or agreements between you and businesses listed on our platform. We provide business contact information to help you connect with local services, but all transactions, agreements, and interactions happen directly between you and the business. We strongly recommend verifying the business and service provider thoroughly before making any payments or commitments.
Listing Your Business on Kagoz
Q: How do I list my business on Kagoz?
To list your business, visit kagoz.com and click the "List Your Business Free" button. Create a free account using your email address or phone number. Fill out the business listing form with your business name, category, complete address, phone number, email, business hours, and upload at least 3 photos. Submit the form and our team will verify your information. You will receive an email notification when your listing is published, typically within 24 hours.
Q: What information do I need to list my business?
You need basic business information including your official business name, business category from our 24 categories, complete physical address with area and city, working phone number, email address, and business hours for all days of the week. You should also upload at least 3 clear photos of your business, products, or services. Additional helpful information includes business description, services offered, payment methods accepted, website URL, and social media links.
Q: How long does verification take?
Business verification typically takes 24 hours for standard listings. Our verification team will call your business phone number to confirm details and verify your address using Google Maps and public records. Once verification is complete, your listing goes live immediately and you receive an email notification. Premium members receive priority verification within 4 hours when premium packages become available in the future.
Q: What documents do I need to verify my business?
In most cases, phone verification is sufficient. However, for certain business types or if we cannot verify information through phone calls, we may request supporting documents such as business registration certificate, trade license, tax registration TIN certificate, professional licenses for doctors or lawyers, utility bills showing your business address, or photos of your business storefront. Documents are kept confidential and used only for verification purposes as described in our Privacy Policy.
Q: Can I list multiple business locations?
Yes, if you operate multiple business locations, you should create a separate listing for each location with its specific address, phone number, and business hours. Do not create one listing with multiple addresses. Each physical location needs its own individual listing so customers can find the location nearest to them. You can manage all your locations from one account dashboard.
Q: Can I edit my listing after it is published?
Yes, you can edit your business listing anytime after it is published. Log in to your account, go to your business dashboard, and update any information including phone numbers, business hours, photos, services, or descriptions. Changes go through quick verification, usually within 4 hours, before appearing on your public listing. Keeping your information current helps customers find and contact you accurately.
Q: What if someone else listed my business without permission?
If someone created a listing for your business without your permission, you can claim ownership. Create a free Kagoz account, find your business listing, and click "Claim this business". You will need to verify ownership through our verification process by confirming you own or manage the business. Once verified, you gain full control to update and manage the listing.
Premium Listings and Pricing
Q: Does Kagoz offer premium or paid listings?
Currently, all business listings on Kagoz are free with full features. We do not currently offer premium or paid listing packages. All businesses receive the same visibility, features, and benefits at no cost. In the future, when we have comprehensive business coverage across Bangladesh, we may introduce optional premium packages that offer additional features like featured placement, unlimited photos, or enhanced analytics. However, basic listings will always remain free.
Q: Will there be premium features in the future?
Yes, in the future when we have established comprehensive business coverage, we plan to introduce optional premium packages for businesses that want enhanced visibility and additional features. Potential premium features may include featured badge, top placement in search results, unlimited photo uploads, detailed analytics dashboard, priority customer support, and priority verification. However, core listing features will always be available for free.
Q: How much will premium listings cost when available?
We have not yet determined pricing for future premium packages. When we introduce premium features, pricing will be competitive and affordable for Bangladesh businesses. We will announce pricing details well in advance and provide clear information about what features are included in free versus premium packages. Free listings will continue to provide all essential features businesses need to be discovered by customers.
Q: Will free listings be removed when premium is introduced?
No, free listings will never be removed or restricted when we introduce premium packages in the future. Basic business listings with essential features including verification, contact information, photos, business hours, customer reviews, and search visibility will always remain completely free. Premium packages will offer additional optional features, not replace free listings.
Reviews and Ratings
Q: How do I write a review on Kagoz?
To write a review, you must first create a free Kagoz account and verify your phone number. Find the business you want to review, click on their listing to open the full page, and click the "Write a Review" button. Choose your star rating from 1 to 5 stars, write your comments describing your experience, optionally add photos, and submit. Your review will be published after passing our verification process, typically within a few hours.
Q: Can I write reviews without an account?
No, you must create a verified Kagoz account to write reviews. This requirement helps us prevent fake reviews and ensure all reviews come from real customers. Phone verification confirms you are a real person and helps maintain review authenticity and trustworthiness.
Q: Can businesses remove negative reviews?
No, business owners cannot remove, delete, hide, or edit customer reviews on Kagoz, even if the reviews are negative. This policy ensures review integrity and protects honest customer feedback. We only remove reviews if they violate our Review Policy by containing fake information, spam, discriminatory content, threats, or other prohibited content. Businesses can respond professionally to negative reviews but cannot force customers to change or remove them.
Q: How does Kagoz prevent fake reviews?
Kagoz uses multiple methods to prevent fake reviews. We require phone verification for all reviewers to confirm they are real people. Our AI system analyzes review patterns to detect fake review indicators like duplicate content, unnatural language, or coordinated posting. Our human review team manually investigates flagged reviews and user reports. We verify that reviewers are not affiliated with the business they are reviewing. Accounts caught posting fake reviews are permanently banned, and businesses caught soliciting fake reviews may have their listings removed.
Q: Can I update or delete my review after posting?
Yes, you can edit your review after posting to correct errors or update your opinion based on new experiences. Log in to your account, go to your reviews section, and click edit on the review you want to change. You can also delete your reviews entirely if you choose. However, you cannot change reviews more than 3 times to prevent manipulation, and once deleted, reviews cannot be restored.
Advertising and Third Party Ads
Q: Does Kagoz show advertisements?
No, Kagoz does not currently display any third party advertisements including Google Ads or other advertising networks. We maintain an ad-free experience to keep our platform clean, fast, and focused on helping you find businesses. We do not accept payment from third parties to display advertisements on our website.
Q: Will Kagoz add advertising in the future?
We have not made final decisions about future advertising. Our priority is providing the best user experience for finding verified businesses. If we introduce any advertising in the future, it will be done carefully to maintain user experience and site performance. We will always clearly distinguish advertisements from organic search results.
Q: Do businesses pay for better placement in search results?
No, businesses cannot currently pay for better placement in Kagoz search results. Search ranking is determined by our algorithm based on relevance to your search query, business location proximity, customer ratings, listing completeness, and verification status. All verified businesses have equal opportunity to appear in search results based on these quality factors, not payment.
Technical Questions
Q: Does Kagoz have a mobile app?
Kagoz does not currently have a dedicated mobile app for Android or iOS. However, our website at kagoz.com is fully optimized for mobile phones and works perfectly on all smartphones. The mobile website loads in under 3 seconds even on 3G connections and includes all features like search, call buttons, WhatsApp messaging, and directions. You can add kagoz.com to your phone home screen for quick access similar to an app. We plan to launch mobile apps in the future.
Q: Does Kagoz work on slow internet connections?
Yes, Kagoz is specifically optimized to work well on slow internet connections including 2G and 3G networks. Our mobile-first design ensures the website loads quickly even with limited bandwidth. Essential information like business names, phone numbers, and addresses load first, so you can contact businesses even if images or other elements take longer to load.
Q: How do I report incorrect business information?
If you find incorrect information on any business listing, please help us maintain accuracy by reporting it. You can click the "Report Issue" button on the business listing page, or email us at support@kagoz.com with the business name and the incorrect information. Our team will verify the issue and update the listing within 24 hours. You can also call us at +880 1913 729 867 during business hours.
Q: How do I report a fake or fraudulent business listing?
If you believe a business listing is fake, fraudulent, or does not actually exist, please report it immediately to support@kagoz.com with the business name and details explaining why you believe it is fake. Include any evidence you have. Our team investigates all fraud reports within 24 hours and removes confirmed fake listings immediately. We take fraudulent listings very seriously to protect users.
Contact and Support
Q: How do I contact Kagoz customer support?
You can contact Kagoz support by email at support@kagoz.com or by phone at +880 1913 729 867. Our office is located at 123, Road 7, Mohammadia Housing Ltd, Mohammadpur, Dhaka 1207, Bangladesh. Our business hours are Saturday to Thursday from 10:00 AM to 7:00 PM. We are closed on Friday. We respond to all inquiries within 48 hours during business days.
Q: Does Kagoz support Bengali language for customer service?
Yes, our customer support team speaks both Bengali and English fluently. You can contact us in whichever language you are most comfortable with. We provide support in Bengali for all services including account help, listing assistance, verification questions, and technical support.
Q: Where is Kagoz located?
Kagoz is based in Dhaka, Bangladesh. Our office is located at 123, Road 7, Mohammadia Housing Ltd, Mohammadpur, Dhaka 1207. We are a Bangladesh company serving Bangladesh customers and businesses. Our entire team operates from Dhaka with deep understanding of local business culture and customer needs.
Future Plans
Q: What are Kagoz's plans for the future?
Our immediate focus is achieving comprehensive business coverage across all 64 districts in Bangladesh with high-quality verified listings. We plan to expand from 10,000 businesses to 50,000 verified businesses within the next year. We will introduce mobile apps for Android and iOS to make Kagoz even more accessible. We will add more business categories based on user demand. We plan to introduce optional premium features for businesses that want enhanced visibility while keeping basic listings free forever. We will continuously improve our AI verification technology and fraud detection systems to maintain the highest accuracy and trustworthiness in Bangladesh.
Q: Will Kagoz expand to other countries?
Our current focus is exclusively on Bangladesh. We believe in serving one market extremely well rather than expanding prematurely. We want to build the most comprehensive, accurate, and trusted business directory in Bangladesh before considering any international expansion. Bangladesh has 170 million people and our complete focus remains on serving this market with excellence.
Q: How can I provide feedback or suggest improvements?
We value user feedback and continuously improve Kagoz based on suggestions from our community. You can email your feedback, suggestions, or feature requests to support@kagoz.com. We read every message and consider all suggestions when planning new features and improvements. You can also use the feedback button on our website to share your thoughts.
Privacy and Security
Q: Is my personal information safe on Kagoz?
Yes, your personal information is safe on Kagoz. We follow strict privacy practices and do not sell or share your personal data with third parties. Your email address and phone number are used only for account verification and important service updates. We use industry-standard security measures to protect your information. Read our complete Privacy Policy for full details on how we collect, use, and protect your data.
Q: Does Kagoz sell my data to third parties?
No, Kagoz does not sell your personal information to anyone. We do not share your contact information, search history, or other personal data with third parties for their marketing purposes. We only share data with service providers who help us operate Kagoz, such as hosting providers and analytics tools, and they are required to protect your information and use it only for our services.
Q: What information does Kagoz collect?
Kagoz collects information you provide directly when creating an account or listing a business, including name, email, phone number, and business details. We automatically collect usage information like pages viewed, search queries, device type, and IP address to improve our service and analyze how people use Kagoz. We use cookies for essential website functionality and analytics. Read our Privacy Policy and Cookie Policy for complete information.
Legal and Policy Questions
Q: What are Kagoz's terms of service?
Our Terms of Service explain the rules for using Kagoz, your rights and responsibilities, our limitations of liability, and other important legal information. You can read the complete Terms of Service at kagoz.com/terms-of-service. By using Kagoz, you agree to follow these terms.
Q: What is Kagoz's privacy policy?
Our Privacy Policy explains what information we collect, how we use it, who we share it with, and your privacy rights. You can read the complete Privacy Policy at kagoz.com/privacy-policy. We are committed to protecting your privacy and handling your data transparently and securely.
Q: Does Kagoz comply with Bangladesh laws?
Yes, Kagoz operates in full compliance with Bangladesh laws including the Digital Security Act 2018, consumer protection laws, and business regulations. Our privacy practices comply with Bangladesh data protection requirements, and our business operations follow all applicable local regulations.
Still Have Questions?
If you cannot find the answer to your question in this FAQ, please contact us:
- Email: support@kagoz.com
- Phone: +880 1913 729 867
- Office: 123, Road 7, Mohammadia Housing Ltd, Mohammadpur, Dhaka 1207, Bangladesh
- Hours: Saturday to Thursday, 10:00 AM to 7:00 PM (Friday Closed)
We respond to all inquiries within 48 hours and are here to help you get the most out of Kagoz.